Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at inknotsandstitches.com. If you have any questions, please contact our customer service team info@inknotsandstitches.com.

Shipping Options & Delivery Costs

We offer shipping options with Royal Mail for UK customers- you will be asked to select a shipping method at checkout. 

Royal Mail 24 tracked

Royal Mail 24 tracked and signed

Royal Mail 48 tracked

Royal Mail 48 tracked and signed

For International orders, and those that purchase items from Home Decor, they will be dispatched via Contrado. 

Order Processing Time

All orders placed before 12.30pm Monday to Friday are usually processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be posted on the Monday or on next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, you will be sent a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.